National Accounts Receivable Solutions
Collections Agency Services in the U.S. and Puerto Rico
PBCM is an accounts receivable management (ARM) company that is capable of delivering a broad range of accounts receivable management solutions. Our business has the flexibility and dedicated customer service that our larger competitors simply do not maintain. As one of the fastest-growing accounts receivable companies in the United States, PBCM has become a trusted and resourceful partner in the industry. We offer accounts receivable services in a number of industries including, but not limited to, banks, credit unions, service contracts, healthcare, property management, communications, utilities, government, and debt buyers.
Our Commitment to Compliance and Security
We have a corporate commitment to compliance which meets and/or exceeds industry standards. We have an internal Compliance Department to ensure compliance with Fair Debt Collection Practices Act (FDCPA) rules and regulations. PBCM is licensed and bonded in all states that require a license and/or bond to operate as a collection agency, including Puerto Rico. Additionally, we adhere to all Federal and State regulations including Consumer Financial Protection Bureau (CFPB).
PBCM develops a relationship with our clients in order to provide them with the highest quality customer service possible. We collect more money for our clients, faster than our competitors, to obtain an immediate impact on their bottom line. This is due to our strategic portfolio management practices. Our accounts receivable representatives receive industry specific training and custom portfolio assignments.
State of the Art Technology and Services
At PBCM, we utilize the AdvantEdge® Recovery Management System including a fully integrated IAT SmartDial® Predictive Dialer. AdvantEdge® provides PBCM clients a fully automated work environment. All of our technology in combination allows us to maintain lower account to representative ratio to maximize coverage and generate faster customer contact.
We also offer clients in-house Certified Public Accountants (CPAs) and a Legal Department to provide counsel and oversee legal collections. Litigation services are also available through our network of collections attorneys, serving all 50 states and Puerto Rico. Accordingly, nearly 50 percent of our accounts receivable representatives are bilingual speakers in English and Spanish. We also offer translation services in French.
PBCM is the Right Choice for Your Recovery Needs
Our company has been in the accounts receivable industry for over 40 years, therefore, experience is our greatest asset. PBCM's executive team alone has over 100 years of accounts receivable experience combined. Our business provides the bandwidth, scalability, and proven processes to handle accounts receivable duties for both small and large businesses alike.
The PBCM mission is to provide the highest compliance possible with competitive returns and unparalleled customer service. We maintain our clients' reputations and uphold their brand names in the process. Contact us at 1-800-270-9685 for ARM services.