We have a corporate commitment to compliance which meets and/or exceeds industry standards. We have an internal Compliance Department to ensure compliance with rules and regulations. PBCM is licensed and bonded in all states that require a license and/or bond to operate as a collection agency, including Puerto Rico. Additionally, we adhere to all federal and state regulations including the Consumer Financial Protection Bureau (CFPB).
PBCM develops a relationship with our clients in order to provide them with the highest quality customer service possible. We collect more money for our clients, faster than our competitors, to obtain an immediate impact on their bottom line. This is due to our strategic portfolio management practices. Our accounts receivable representatives receive industry specific training and custom portfolio assignments.