Just Right.

Professional Bureau of Collections of Maryland, Inc.

the right-size receivables management company

Compliant Accounts Receivable Management Company

Committed to Client Satisfaction

PBCM places great emphases on maintaining state and federal compliance regulations. We perform internal audits to ensure high-quality compliance standards. PBCM is licensed for accounts receivable management (ARM) in all states that require a license to operate as a collection agency, including the Commonwealth of Puerto Rico. Internally, our company ensures Health Insurance Portability and Accountability Act (HIPAA) compliance for our staff. We also implement Payment Card Industry (PCI) compliance for the secure transmission of payments and maintains a Statement on Standards for Attestation Engagements (SSAE) No. 16 Certification for public knowledge of financial reporting.

PBCM implements compliance testing every 90 days for the following paramount state and federal guidelines:

Federal Standards: Our company follows all legal standards prohibiting the use of abusive, unfair, or deceptive practices during debt collection. Under the Act, PBCM promotes fair accounts receivable management, adheres to professional business conduct, and respects the rights of customers.

Association of Credit and Collection Professionals: This organization strives to clearly signify the rights and responsibilities of debt collection agencies. We utilize the ACA comprehensive resources to stay up-to-date on all state and federal regulations regarding debt collection compliance.

Consumer Financial Protection Bureau: The CFPB oversees the review of complaints against debt collection companies. PBCM follows through with the required legal standards and rules to make sure we are fair to our clients and their customers.

Our accounts receivable staff is educated on all applicable regulations regarding 1st party collections, 3rd party collections, and servicing of performing portfolios. PBCM maintains an internal compliance department to ensure exceed all state and federal legal standards. Our compliance department is also available to work with clients to set up specific compliance requirements based on individual need. PBCM's main focus of compliance confirms that all accounts receivable solutions are legal and "by the book."

Compliant Accounts Receivable Services

As a comprehensive ARM company, PBCM has over 100 years of combined accounts receivable experience. Our vision is to be the preferred and most trusted resource for accounts receivable services. With cutting edge recovery management technology, in combination with state and federal compliance practices, we pride ourselves on being a full service accounts receivable management company. If you are in need of accounts receivable services for your business, fill out our online contact form or call 1-800-270-9685 to speak to a representative.